This discussion forum focused on how utilities are combining human expertise, advanced technologies, and risk-based strategies to enhance...

This session focused on the current use, experiences, and future plans of various utilities regarding chat tools, both live and virtual...

We walked through the status of two major initiatives: the resiliency benchmarking survey and the new qualitative assessment tool. Both...

This was the first meeting of the Revenue Protection Group, created to explore how utilities are managing the surge of tamper flags—also...

The forum focused on the ongoing development of a resiliency benchmarking program aimed at helping utilities assess, compare, and improve...

The forum focused on the critical topic of substation standardization in response to the rapid growth of large load customers,...

This First Quartile Consulting Confidential Discussion Forum focused on customer payment options, including non-digital payment channels,...

This forum focused on improving credit and collections strategies through customer segmentation, payment behavior analysis, and arrears...

This discussion focused on refining the benchmarking survey and addressing the evolving needs of billing professionals. Participants...

This session, co-hosted by Ameren and First Quartile Consulting, was part 2 of an ongoing discussion Navigating Billing Challenges in the...

A western utility has a five-year cycle for hands-on defensive driving training, with additional courses on distractive driving, rural...

Experts shared their experience with the Safety Classification & Learning Model (SCL model) in the electric utility industry. They...

Improving customer enrollment, retention, and engagement in electronic billing and payments for electric & gas utilities

This session, co-hosted by Ameren and First Quartile Consulting, was part 2 of an ongoing discussion Navigating Billing Challenges in the...