Question 1

Rate Case Filing Support

Accepted Answer

Rate Case Filing Support utilizing a benchmarking-based analysis of the Customer operations of a major Canadian retail energy supplier. The analysis was designed to evaluate the overall costs and fair market value, with the results used in support of a rates filing

Question 2

Regulatory Support

Accepted Answer

Regulatory Support for a North American utility in their rates and regulatory filings. Work involved the provision of benchmarks and analysis for transmission and distribution expenditures, as well as reliability performance. Over the course of several different consulting cycles, First Quartile efforts ranged from the simple provision of benchmark comparisons to more complex work, up to and including providing written and oral testimony in hearings.

Projects &
Qualifications

Examples of Services We Have Provided

Transmission & Distribution

Organizational and Staffing Assessment

Analysis of Outage Response

Distribution Benchmarking

Customer Service

Executive-Level Dashboard Development

Field Service Operations Improvement

Contact Center Assessment and Implementation

Regulatory Support

Rate Case Filing Support

Regulatory Support

Projects & Qualifications

Examples of Services We Have Provided

Transmission & Distribution

Organizational and Staffing Assessment

Analysis of Outage Response

Distribution Benchmarking

Customer Service

Executive-Level Dashboard Development

Field Service Operations Improvement

Contact Center Assessment and Implementation

Regulatory Support

Rate Case Filing Support

Regulatory Support

Projects &
Qualifications