Question 1

Organizational and Staffing Assessment

Accepted Answer

Organizational and Staffing Assessment including all aspects of transmission and distribution for a growing, major western electric utility. The company was  seeking to maintain existing cost structures while optimizing staff and organization. First Quartile provided comparisons to leading utilities facing similar situations and helped guide the budgeting/planning process to reach the desired goals.

Question 2

Analysis of  Outage Response

Accepted Answer

Analysis of  Outage Response for a large mid-western utility. The company sought to evaluate and improve their customer experience during outages.  The study covered all aspects of the response plan, preparations and training, customer communications, and operational execution during significant storm events.

Question 3

Distribution Benchmarking

Accepted Answer

Distribution Benchmarking for a major North American electric and gas utility operating across multiple states.  The benchmarking required developing  benchmarks and trend analysis findings to identify areas of opportunity, summarizing insights into cost and performance gaps relative to a selected peer group, and highlighting key opportunity areas for the utility to focus on. Areas of benchmarking included transmission and distribution operations and costs, reliability, and safety.

Projects &
Qualifications

Examples of Services We Have Provided

Transmission & Distribution

Customer Service

Regulatory Support

Projects & Qualifications

Examples of Services We Have Provided

Transmission & Distribution

Customer Service

Regulatory Support

Projects &
Qualifications