The forum focused on the ongoing development of a resiliency benchmarking program aimed at helping utilities assess, compare, and improve...

The forum focused on the critical topic of substation standardization in response to the rapid growth of large load customers,...

This First Quartile Consulting Confidential Discussion Forum focused on customer payment options, including non-digital payment channels,...

This forum focused on improving credit and collections strategies through customer segmentation, payment behavior analysis, and arrears...

This discussion focused on refining the benchmarking survey and addressing the evolving needs of billing professionals. Participants...

This session, co-hosted by Ameren and First Quartile Consulting, was part 2 of an ongoing discussion Navigating Billing Challenges in the...

A western utility has a five-year cycle for hands-on defensive driving training, with additional courses on distractive driving, rural...

Experts shared their experience with the Safety Classification & Learning Model (SCL model) in the electric utility industry. They...

Improving customer enrollment, retention, and engagement in electronic billing and payments for electric & gas utilities

This session, co-hosted by Ameren and First Quartile Consulting, was part 2 of an ongoing discussion Navigating Billing Challenges in the...

“First Quartile’s Credit Discussion Forums have been a game-changer for me. In just three 1-hour sessions over the past three months,...

“We were stuck in the daily grind, reacting to challenges instead of leading our business forward.” ​ That all changed with First...

First Quartile Consulting helped us build a clear, dependable process for managing vendor construction contracts. Our goal was to make...

First Quartile’s T&D Benchmarking Program provided us with invaluable insights into both our strengths and areas for improvement. While...

Launching Q2 2025 — First Quartile’s Resiliency Benchmarking Program Resilience Benchmarking We are excited to announce that the...

A Customer-Focused Approach to Distribution Reliability in North American Electric Utilities Electric utilities across North America face...

Schedule

Participants in our benchmarking program can use this guide to understand how to answer the questionnaire. CS: Latest version March 12,...

Billing Insights from the First Quartile Consulting Customer Service Benchmarking Program This post shares findings from the results of...

Introduction When there is an unexpected power outage, customers have questions. They want to know why the power is out. They want to...