top of page

Enhancing Resilience Through Qualitative Assessments

  • Apr 28, 2025
  • 1 min read

We walked through the status of two major initiatives: the resiliency benchmarking survey and the new qualitative assessment tool. Both are designed to build a strong foundation for peer learning, planning support, and a more resilient future across our benchmarking community. 


  • Benchmarking Survey: The benchmarking survey will be piloted with three companies (LCRA, PSE&G, NOVEC). They will provide feedback helping to refine the survey before opening it to the full group later this summer. 

  • Qualitative Assessment: We introduced a comprehensive qualitative assessment with five categories, 17 focus areas, and 91 total elements. It uses a simple scoring system to reflect maturity levels across resiliency practices. The tool is intended to be a living document, evolving over time as we learn more from each other. 

For complete Resiliency Assessment Information contact Rob Earle 315-944-7610

Recent Posts

See All
From CSAT Scores to Customer Confidence

Executive Summary Participants discussed moving beyond customer satisfaction scores to better understand trust, perception, reliability, affordability, communication, and the overall customer relation

 
 
 

Comments


bottom of page