A Customer-Focused Approach to Distribution Reliability in North American Electric Utilities Electric utilities across North America face...

Billing Insights from the First Quartile Consulting Customer Service Benchmarking Program This post shares findings from the results of...

Introduction When there is an unexpected power outage, customers have questions. They want to know why the power is out. They want to...

Introduction Outages are a major concern for utilities. Utilities are often judged based on their reliability, their restoration times...

Reliability Visualization