Meet The Team

Leads the firm and guides the development of our benchmarking programs and consulting services. With over 30 years of industry expertise Ken also is responsible for our Regulatory support work with clients. Ken holds MBA (UCLA) and a BSIE (Lehigh University) degrees.

Is our program director for the Transmission & Distribution benchmarking program.  She has over 30 years of experience supporting and leading benchmarking programs. Debi also manages our infrastructure for benchmarking and reporting in support of clients. Debi holds a BS (California State University) degree.

Rob leads our Performance Management and Improvement efforts with clients. He brings over 30 years of experience in the industry with skills in strategy implementation, process improvement and change leadership. Rob studied at Potsdam State.

Is our program director for the Customer Service benchmarking program.  Gene has 30 years of experience as a consultant across numerous industries in the areas of customer operations, experience and performance improvement. He BS (Case Western Reserve University) and Masters in International Business (University of South Carolina) degrees.