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Forum Summaries
High level summary of recent forum discussions

Evolving Distribution Inspection Practices
This discussion forum focused on how utilities are combining human expertise, advanced technologies, and risk-based strategies to enhance...
2
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Utility Customer Service Chat Solutions
This session focused on the current use, experiences, and future plans of various utilities regarding chat tools, both live and virtual...
4
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Enhancing Resilience Through Qualitative Assessments
We walked through the status of two major initiatives: the resiliency benchmarking survey and the new qualitative assessment tool. Both...
0
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Enhancing Revenue Protection Through Proactive Monitoring
This was the first meeting of the Revenue Protection Group, created to explore how utilities are managing the surge of tamper flags—also...
13
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Resiliency Benchmarking Program
The forum focused on the ongoing development of a resiliency benchmarking program aimed at helping utilities assess, compare, and improve...
26
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Large Load Growth – Substation Standardization
The forum focused on the critical topic of substation standardization in response to the rapid growth of large load customers,...
8
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