Forum Summaries

Organizations are increasingly challenged by fragmented systems and inconsistent data flows, which can create downstream inefficiencies and elevate the risk of billing errors.

This session is covered under the First Quartile Consulting Confidentiality Agreement. The discussion centered on how utilities are shifting from relying primarily on system averages (SAIDI/SAIFI) to more targeted, customer-based reliability metrics to identify and correct repeat outage exposure. While overall system performance may be acceptable, several participants acknowledged that there are “pockets” of customers experiencing repeated interruptions that are masked by ave

This discussion forum focused on how utilities are combining human expertise, advanced technologies, and risk-based strategies to enhance...

This session focused on the current use, experiences, and future plans of various utilities regarding chat tools, both live and virtual...

We walked through the status of two major initiatives: the resiliency benchmarking survey and the new qualitative assessment tool. Both...

This was the first meeting of the Revenue Protection Group, created to explore how utilities are managing the surge of tamper flags—also...