The discussion centered on what is driving measurable gains in eBill and ePay adoption, where resistance remains, and what organizations are testing next. Several participants reported paperless adoption in the mid-to-high 50% range. Reported drivers of growth included structured auto-enrollment with opt-out, enforcing bundled program requirements, segmented campaigns, contact center alignment, and targeted payment conversion efforts. Key challenges included customer reaction

Organizations are increasingly challenged by fragmented systems and inconsistent data flows, which can create downstream inefficiencies and elevate the risk of billing errors.

This discussion focused on refining the benchmarking survey and addressing the evolving needs of billing professionals. Participants...

This session, co-hosted by Ameren and First Quartile Consulting, was part 2 of an ongoing discussion Navigating Billing Challenges in the...

Improving customer enrollment, retention, and engagement in electronic billing and payments for electric & gas utilities

This session, co-hosted by Ameren and First Quartile Consulting, was part 2 of an ongoing discussion Navigating Billing Challenges in the...