The discussion centered on advancing safety data collection practices and strengthening the consistency of reporting across participating organizations. Participants explored the structure and intent of an updated safety questionnaire, which introduces more refined metrics to better capture performance trends and underlying risk factors. Emphasis was placed on aligning around clear definitions and submission guidelines to ensure comparability of data, while also recognizing t

The discussion centered on what is driving measurable gains in eBill and ePay adoption, where resistance remains, and what organizations are testing next. Several participants reported paperless adoption in the mid-to-high 50% range. Reported drivers of growth included structured auto-enrollment with opt-out, enforcing bundled program requirements, segmented campaigns, contact center alignment, and targeted payment conversion efforts. Key challenges included customer reaction

Launching Q2 2025 — First Quartile’s Resiliency Benchmarking Program Resilience Benchmarking We are excited to announce that the...