Services to analyze and assess utility operations in areas of customer service and T&D operations. Assessments are aimed to understand performance against benchmarks and best practices.
Transmission and Distribution and Customer Service practices and measures evaluation; development of regulatory filings and provision of oral and written testimony.
Services to support implementing organizational, process, and technology improvements across both T&D and customer service.
Services to identify and develop key performance indicators (KPI’s) for targeted functional areas. Expand core benchmarks to tailor to the client business needs for understanding performance.