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Consulting Services

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Operational Assessments

Services to analyze and assess utility operations in areas of customer service and T&D operations. Assessments are aimed to understand performance against benchmarks and best practices.

Transmission and Distribution and Customer Service practices and measures evaluation; development of regulatory filings and provision of oral and written testimony.

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Regulatory Support

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Implementation Support

Services to support implementing organizational, process, and technology improvements across both T&D and customer service.

Services to identify and develop key performance indicators (KPI’s) for targeted functional areas. Expand core benchmarks to tailor to the client business needs for understanding performance.

Collaborating

KPI Development