This session, co-hosted by Ameren and First Quartile Consulting, was part 2 of an ongoing discussion Navigating Billing Challenges in the...

“First Quartile’s Credit Discussion Forums have been a game-changer for me. In just three 1-hour sessions over the past three months,...

“We were stuck in the daily grind, reacting to challenges instead of leading our business forward.” ​ That all changed with First...

First Quartile Consulting helped us build a clear, dependable process for managing vendor construction contracts. Our goal was to make...

First Quartile’s T&D Benchmarking Program provided us with invaluable insights into both our strengths and areas for improvement. While...

Launching Q2 2025 — First Quartile’s Resiliency Benchmarking Program Resilience Benchmarking We are excited to announce that the...

A Customer-Focused Approach to Distribution Reliability in North American Electric Utilities Electric utilities across North America face...

Schedule

Billing Insights from the First Quartile Consulting Customer Service Benchmarking Program This post shares findings from the results of...

Introduction When there is an unexpected power outage, customers have questions. They want to know why the power is out. They want to...

Introduction Outages are a major concern for utilities. Utilities are often judged based on their reliability, their restoration times...

Reliability Visualization

testing

For detailed definition of terms used in our questionnaire, you can go to our Glossary database.

The maps show a rough approximation of the locations of our participants. Customer Service Participants Electric T&D Participants