A Customer-Focused Approach to Distribution Reliability in North American Electric Utilities Electric utilities across North America face...

Schedule

Participants in our benchmarking program can use this guide to understand how to answer the questionnaire. CS: Latest version March 12,...

Billing Insights from the First Quartile Consulting Customer Service Benchmarking Program This post shares findings from the results of...

Introduction When there is an unexpected power outage, customers have questions. They want to know why the power is out. They want to...

Introduction Outages are a major concern for utilities. Utilities are often judged based on their reliability, their restoration times...

Reliability Visualization

testing

For detailed definition of terms used in our questionnaire, you can go to our Glossary database.

The maps show a rough approximation of the locations of our participants. Customer Service Participants Electric T&D Participants